Fees, Rebates & Policies

Deposit for Initial Appointments

To confirm your initial appointment at Dietility, a non-refundable deposit equal to 50% of the session fee is required at the time of booking. This deposit is a commitment to your scheduled session and helps us manage appointments effectively.

Review Appointments

For all subsequent appointments, full payment is required at the time of your consultation.

Payment Options

At Dietility, we use Tyro Health Online to offer a seamless and secure payment experience. Tyro Health Online allows you to pay for your consultations easily, using your preferred payment method. Here’s how it works:

• Payment: If you are using a Chronic Disease Management Plan or Eating Disorder Plan, you must pay the full fee first. We will then submit your claim to Medicare for a rebate.

• Convenient Payment Links: After your appointment, you’ll receive a secure payment link via email or SMS. Simply click the link and follow the instructions to complete the payment using your credit card or debit card.

• Flexible Payment Options: Tyro Health Online supports multiple payment options, including Visa, Mastercard and EFTPOS.

• Instant Receipts: Once your payment is processed, you’ll receive an instant receipt via email for your records.

• Secure and Private: Tyro Health Online is a secure and trusted payment platform, ensuring your financial information is kept safe and confidential.

Third Party Payments

Invoices will be provided to the appropriate person and we require payment within 14 days.

Your appointments are important to us and have been specifically reserved for you. We understand that life can be unpredictable, but we kindly ask for your cooperation to help us provide timely and accessible care to all clients.

Short Notice Cancellations and No-Show Policies

• Rescheduling or cancellations made with less than 48 hours notice or non-attendance will incur a full session fee. This policy is in place to cover the preparation and time reserved by your dietitian.

• If you suspect you might be unwell or unable to get to your appointment location, we offer videoconferencing and phone appointments.

• Short notice rescheduling, cancelling and no-shows are not eligible for Medicare rebates. You will be required to pay the full fee in this situation.

We encourage you to call or email us as soon as you know you cannot attend. If it’s outside business hours, please leave a voicemail message by calling us on 0403 828 394, you can let us know by responding to your confirmation SMS or email us at admin@dietility.com. You will receive multiple email and SMS confirmation and reminders leading up to your appointment to ensure you are well informed.

Please note that Medicare or private health rebates cannot be claimed for missed appointments or late cancellations. Payment of cancellation fees must be made within 7 days.

Late Cancellation Fees

‍In order to prevent our clinicians overbooking to compensate for cancelled appointments (and therefore risking burnout), we have our clinicians book the recommended number of clients each day only, and have a firm late-cancellation policy. 48 business hours provides us the time needed to find another client to fill the spot. If we are able to fill your spot, we waive the late-cancellation fee in these instances. This is the only instance in which the fee is waived.

We do not waive late-cancellation fees where the client cancelled due to mental ill health or hospitalisation for an issue relating to mental health, as this is a frequent occurrence with our clientele and is therefore unsustainable for us to waive without raising our fees considerably. We apply the same rules for all and so do not make exceptions other than the reasons listed.

How Are Such Strict Policies Affirming? 

‍Occasionally we are asked “How is having to pay a cancellation fee neuroaffirming or trauma-informed?" No one likes paying cancellation fees or losing deposits, but we have these policies in place because they are important.

They are important because:

‍1. Cancellation fees mean we can stay in business.

Like all businesses, we have costs to cover that do not disappear because someone has not attended an appointment. It is not sustainable for our consultants to overbook clients so they are not without income in cases of late cancellations. The only revenue our consultants receive is for their time and labour earned via appointment fees - which - by necessity, has to include cancellation fees. While it may seem that voiding one cancellation fee isn't a big deal, if everyone felt entitled to not attend their appointment and not pay a cancellation fee, it would risk our ability to stay in business.

We want to stay in business and continue serving the community we work with and to do this we need to have reliable appointment fees (or cancellation fees) to stay in business to continue helping you.

​2. Cancellation fees mean more appointments attended.

Enforcing our cancellation policy means that clients are more likely to attend their appointments and appointments are less likely to go to waste. A late cancellation affects three people - your clinician, who has spent time preparing for your session; other clients on the waitlist who need an appointment; and you from missing out on the chance to connect with your clinician.

Appointments​ cancelled at late notice mean it is harder for our admin team to fill those appointments that our equally deserving clients on the waitlist else could have booked if there had been more notice.   

‍3. A no-exceptions cancellation fee policy makes it fair for all our clients.

By charging cancellation fees for all late-cancelled or no-show appointments, our admin team is not put in an unfair position of having to be the judge of who has a more valid, less valid, or valid enough reason for not attending an appointment. Charging cancellation fees to all clients regardless of the reason means that it is fair for all clients. It is fairer for our clients who have less ability to argue their way out of paying cancellation fees, whether by disability, literacy, education or anxiety.

​4. Clients are well-informed and consent to paying a cancellation fee when they use our services.

It is not affirming to have hidden cancellation fees, which is why we are very upfront about them. We have them on our website, clearly outlined in our service agreement, and included in appointment reminders emails.

We don't want to have to charge people cancellation fees and so we give our clients multiple reminders for each appointment. When you read through and you have signed our consent form, you have consented to us charging you a cancellation fee if you cancel with less than 48 hours' notice.

Our services are voluntary, and people only attend our appointments if they consent to our business terms and conditions. However, you don't need to consent to our business terms and conditions if you don't wish to; you are welcome to choose a business whose terms and conditions align with your values.